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ARK ReelCut

Privacy Policy

Effective Date: March 12, 2026  |  Last Updated: March 12, 2026

1. Introduction

ARK ("we," "us," or "our") operates the ARK ReelCut service at reelcut.ark-deck.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By using ARK ReelCut, you agree to the practices described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and profile information provided through third-party authentication services (e.g., Google Sign-In).

2.2 Payment Information

Payments are processed exclusively through PayPal. We do not store your credit card numbers, bank account details, or PayPal login credentials on our servers. We receive only your PayPal transaction ID, payer email, payment amount, and payment status for record-keeping purposes.

2.3 Usage Data

We automatically collect information about how you interact with the service, including: pages visited, features used, video URLs submitted, clip export history, browser type, device information, IP address, and timestamps.

2.4 Uploaded Content

When you upload videos or submit URLs for processing, we temporarily store and process this content solely for the purpose of providing the service. See Section 5 for data retention details.

3. How We Use Your Information

  • Service Provision: Processing your videos, generating clips, captions, and social copy.
  • Payment Processing: Managing subscriptions, processing payments through PayPal, and issuing refunds.
  • Communication: Sending transactional emails (payment confirmations, service updates).
  • Service Improvement: Analyzing usage patterns to improve performance and user experience.
  • Legal Compliance: Meeting regulatory obligations and responding to legal requests.

4. Third-Party Services

We integrate with the following third-party services:

We do not sell, rent, or share your personal information with third-party advertisers.

5. Data Retention

  • Account data is retained for as long as your account is active.
  • Payment records are retained for a minimum of 5 years for tax and legal compliance.
  • Uploaded videos are automatically deleted within 30 days of processing completion.
  • Generated clips are available for download for 7 days, then permanently deleted.

6. Cookies & Tracking

We use essential cookies to maintain your session and preferences. Analytics cookies may be used to understand usage patterns. You can control cookie preferences through your browser settings. Disabling essential cookies may affect service functionality.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate information.
  • Delete your account and associated data.
  • Export your data in a portable format.
  • Withdraw consent for data processing at any time.

To exercise any of these rights, contact us at support@ark-deck.com.

8. Children's Privacy

ARK ReelCut is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately.

9. Data Security

We implement industry-standard security measures including HTTPS encryption, secure authentication tokens, and access controls to protect your information. However, no method of transmission over the Internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Continued use of the service after changes constitutes acceptance.

11. Contact Us

For privacy-related inquiries, contact us at:

ARK
Email: support@ark-deck.com
Website: www.ark-deck.com