7-Day Money-Back Guarantee

Not satisfied with your paid plan? Request a full refund within 7 days of your initial purchase — no questions asked.

1. Refund Eligibility

Send an email to support@ark-deck.com with the subject line: "Refund Request — [Your Email]"
Include your PayPal transaction ID (found in your PayPal receipt email).
We will acknowledge your request within 24 hours.
Refunds are processed to your original PayPal account within 5–10 business days.

One refund per user: Each account is limited to one refund to prevent abuse. Subsequent subscriptions are non-refundable.
After 7-day window: Refund requests made after the 7-day period from the initial purchase date will not be honored.
Abuse or violation: Accounts terminated due to Terms of Service violations are not eligible for refunds.

Your subscription remains active until the end of the current billing cycle.
You will not be charged for the next billing cycle.
After the billing cycle ends, your account reverts to the Free plan.
Your data (projects, clips) remains accessible for 30 days after downgrade, then may be deleted to stay within Free plan limits.

If you file a dispute or chargeback through PayPal instead of contacting us directly, please be aware that:

We encourage resolving issues directly with us first for faster resolution.
PayPal disputes may take 20–30 days to resolve.
Your account access may be suspended during the dispute investigation period.
We will cooperate fully with PayPal's resolution process and provide all relevant transaction records.

For your protection and ours, we maintain accurate records of all transactions:

You may request a copy of your full transaction history at any time by contacting support@ark-deck.com.

For refund or cancellation inquiries, contact us at:

ARK
Email: support@ark-deck.com
Website: www.ark-deck.com
Response Time: Within 24 hours